Our terms and conditions
Photography, filming or recording is permitted within our tour spaces.
We advise you arrive 10 minutes before your tour is due to start. We do not offer refunds or other compensation if you are late and miss your tour departure. Customers who wish to rebook their tour must pay the full cost of the new booking.
All tours are subject to availability.
By purchasing tickets for a tour and/or workshop (I) agree to the following:
That Wētā Workshop Unleashed can contact me directly relating to the tour I have purchased;
It is my responsibility to notify Wētā Workshop if I have sensitive skin or known allergies, I agree and acknowledge that Wētā Workshop is not liable for any allergic reactions to any products used in Unleashed;
I acknowledge that any liability for loss, injury or damage I incur in connection with the tour is excluded to the fullest extent permitted by law;
I will abide by all rules and policies stipulated by Wētā Workshop Unleashed and its representatives, including those displayed around the Wētā Cave and Unleashed;
I will not touch anything inside the tour spaces without the express permission of a Wētā Workshop Unleashed staff member;
I will not remove anything from the tour spaces. I will not deface any company property or items on display;
I give permission for Wētā Workshop Unleashed to photograph or record my image at any time for security purposes or for use in marketing materials;
If I refuse to comply with this agreement or if my conduct is otherwise inappropriate (in Wētā Workshop Unleashed’s sole discretion), Wētā Workshop Unleashed reserves the right to refuse me entry with no refund given;
I will be liable for any breach of this agreement, which may result in my ejection from the tour spaces with no refund given. Wētā Workshop Unleashed reserves the right to take further action in the event my breach causes loss or damage.
Our terms and conditions
Photography, filming or recording is permitted within our tour spaces.
We advise you arrive 10 minutes before your tour is due to start. We do not offer refunds or other compensation if you are late and miss your tour departure. Customers who wish to rebook their tour must pay the full cost of the new booking.
All tours are subject to availability.
By purchasing tickets for a tour and/or workshop (I) agree to the following:
That Wētā Workshop Unleashed can contact me directly relating to the tour I have purchased;
It is my responsibility to notify Wētā Workshop if I have sensitive skin or known allergies, I agree and acknowledge that Wētā Workshop is not liable for any allergic reactions to any products used in Unleashed;
I acknowledge that any liability for loss, injury or damage I incur in connection with the tour is excluded to the fullest extent permitted by law;
I will abide by all rules and policies stipulated by Wētā Workshop Unleashed and its representatives, including those displayed around the Wētā Cave and Unleashed;
I will not take video or audio recordings inside Unleashed without the express consent of the Wētā Workshop staff;
I will not touch anything inside the tour spaces without the express permission of a Wētā Workshop Unleashed staff member;
I will not remove anything from the tour spaces. I will not deface any company property or items on display;
I give permission for Wētā Workshop Unleashed to photograph or record my image at any time for security purposes or for use in marketing materials;
If I refuse to comply with this agreement or if my conduct is otherwise inappropriate (in Wētā Workshop Unleashed’s sole discretion), Wētā Workshop Unleashed reserves the right to refuse me entry with no refund given;
I will be liable for any breach of this agreement, which may result in my ejection from the tour spaces with no refund given. Wētā Workshop Unleashed reserves the right to take further action in the event my breach causes loss or damage.
Cancellation policy
To cancel an existing booking, please contact us on +64 4 909 4035 or email us with your full name and booking reference. Please allow up to 48 hours for a response.
If cancellation is made within 24 hours of arrival, there is no refund available.
If cancellation is made within 48 hours of arrival, we will refund 50% of the total booking price.
If a tour is cancelled by Wētā Workshop Unleashed, we can reschedule your tour to another day that suits you or offer a full refund.
Where you are entitled to a refund, the refund will be made to the same credit card that you used to confirm the booking.
Change an existing
booking
To amend an existing booking, please contact us on +64 4 909 4035 or email us with your full name and booking reference. Please allow up to 48 hours for a response.
All changes subject to availability.
If changes are made within 24 hours of arrival, there is no refund available.
If changes are made within 48 hours of arrival, we will refund 50% of the difference in booking price.
We provide full refunds if a cancellation is made before 48 hours of arrival.
If a tour is cancelled by Wētā Workshop, we can reschedule your tour to another day that suits you or offer a full refund.
Where you are entitled to a refund, the refund will be made to the same credit card that you used to confirm the booking.
Accessibility
We are continually improving and enhancing our experiences to ensure we can cater for as wide an audience as possible. This includes visually and hearing-impaired visitors too.
Our tour space is designed for wheelchair access including handrails and suitable inclines. A small section of our horror film set is not accessible for wheelchair users, but an alternative route is offered.
Horror elements advisory
Small sections of our tour include horror-themed elements that may be disturbing for children or sensitive individuals. These aspects may be unsuitable for visitors with medical conditions aggravated by fright, stress or lights. Parental guidance is recommended.
If you have any concerns, please email us before your tour departs.
For guests with sensory processing sensitivity (SPS), comfort tools are welcome.
Gift vouchers
Experience details can be found on our website.
All bookings are subject to availability.
Vouchers are not redeemable for cash or to be used in conjunction with any other offer, sale or promotion.
Vouchers are redeemable online on our Tours website or in store. Please contact us on +64 4 909 4035 or email us.
The total of this voucher can be redeemed against retail and tour bookings.
If the total of this voucher is not redeemed with 12 months of purchase, we will cancel the remaining balance and the voucher will no longer be available.
Cancellation policy
To cancel an existing booking, please contact us on +64 4 909 4035 or email us with your full name and booking reference. Please allow up to 48 hours for a response.
If cancellation is made within 24 hours of arrival, there is no refund available.
If cancellation is made within 48 hours of arrival, we will refund 50% of the total booking price.
If a tour is cancelled by Wētā Workshop Unleashed, we can reschedule your tour to another day that suits you or offer a full refund.
Where you are entitled to a refund, the refund will be made to the same credit card that you used to confirm the booking.
Change an existing booking
To amend an existing booking, please contact us on +64 4 909 4035 or email us with your full name and booking reference. Please allow up to 48 hours for a response.
All changes subject to availability.
If changes are made within 24 hours of arrival, there is no refund available.
If changes are made within 48 hours of arrival, we will refund 50% of the difference in booking price.
We provide full refunds if a cancellation is made before 48 hours of arrival.
If a tour is cancelled by Wētā Workshop, we can reschedule your tour to another day that suits you or offer a full refund.
Where you are entitled to a refund, the refund will be made to the same credit card that you used to confirm the booking.
Accessibility
We are continually improving and enhancing our experiences to ensure we can cater for as wide an audience as possible. This includes visually and hearing-impaired visitors too.
Our tour space is designed for wheelchair access including handrails and suitable inclines. A small section of our horror film set is not accessible for wheelchair users, but an alternative route is offered.
Horror elements advisory
Small sections of our tour include horror-themed elements that may be disturbing for children or sensitive individuals. These aspects may be unsuitable for visitors with medical conditions aggravated by fright, stress or lights. Parental guidance is recommended.
If you have any concerns, please email us before your tour departs.
For guests with sensory processing sensitivity (SPS), comfort tools are welcome.
Gift vouchers
Experience details can be found on our website.
All bookings are subject to availability.
Vouchers are not redeemable for cash or to be used in conjunction with any other offer, sale or promotion.
Vouchers are redeemable online on our Tours website or in store. Please contact us on +64 4 909 4035 or email us.
The total of this voucher can be redeemed against retail and tour bookings.
If the total of this voucher is not redeemed with 12 months of purchase, we will cancel the remaining balance and the voucher will no longer be available.